Refund and Returns Policy

Effective Date: January 2, 2025

At Fuzzy Skincare, we strive to provide the highest quality skincare products to our customers. If for any reason you are not satisfied with your purchase, we offer a straightforward and transparent return and refund process. Please review our Refund and Returns Policy below to understand the terms and conditions.

1. Eligibility for Returns

To be eligible for a return or refund:

  • The product must have been purchased directly from our website, https://fuzzyskincare.com.
  • The product must be unused, unopened, and in its original packaging.
  • The return must be requested within 30 days of the purchase date.

Note: If you received a damaged or defective product, please refer to the section below for specific instructions on how to return such products.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

  • Opened or used skincare products.
  • Gift cards or promotional items.
  • Items purchased from unauthorized resellers or third-party websites.

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer service team at info@fuzzyskincare.com with your order number and the product(s) you wish to return, along with the reason for the return.
  2. Return Authorization: After reviewing your return request, we will provide a Return Merchandise Authorization (RMA) number and instructions for returning the product.
  3. Return Shipping: You are responsible for return shipping fees unless the item is damaged, defective, or an error occurred on our part. We recommend using a trackable shipping service to ensure the safe return of your item. Please note that return shipping fees are non-refundable.

4. Refund Process

Once we receive and inspect the returned product:

  • Refund Method: We will issue a refund to your original payment method.
  • Refund Timeframe: Refunds are typically processed within 5-10 business days after receiving the returned product.
  • Shipping Costs: Please note that shipping fees are non-refundable, unless the return is due to a defective or damaged product.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different product, we recommend returning the unwanted item for a refund and placing a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will issue a full refund or send a replacement product, including covering the return shipping costs for the defective item.

To report a damaged or defective item:

  • Email us at info@fuzzyskincare.com with your order number and photographs of the damaged or defective product.
  • We will review your case and resolve the issue by issuing a refund or sending a replacement.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account or payment provider again.
  2. Contact your credit card company or payment provider, as there may be a delay in processing the refund.
  3. If you’ve done all of this and still haven’t received your refund, please contact us at info@fuzzyskincare.com.

8. Final Sale Items

Certain items may be marked as Final Sale and are not eligible for return, exchange, or refund. These items will be clearly marked as such during checkout or on the product page.

9. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, or need assistance with your return, please contact us:

Fuzzy Skincare
3629 Arlington Avenue
Middleport, Ohio, United States
Phone: 870-236-7596
Email: info@fuzzyskincare.com

Thank you for shopping with Fuzzy Skincare! We appreciate your business and are here to ensure your complete satisfaction with your purchase.